Flower drawing

Refunds, Returns, & No Show Policy

dotsflower sketchLine sketch

Effective date: April 3, 2023

Refunds, Returns, and No-Show Policies

At Care Nashville, we are committed to providing exceptional services and products to enhance
your well-being and satisfaction. We understand that there may be instances where you may
need to seek a refund or return. Please read the following policy carefully to understand our

1. Services Refund Policy:
● No refunds on services: Due to the nature of our personalized and non-transferable services, we do not offer refunds for completed services.

● Consultation Fees: Any consultation fees are non-refundable, as they cover the time and expertise of our licensed professionals.

2. Product Returns Policy:

● Returns within 30 days: If you are not satisfied with a retail product purchased from us, you may return it within 30 days of the original purchase date.

● Condition of returned products: Returned products must be in their original packaging, unopened, and in new condition.

● Refund process: Once the returned product is received and inspected, we will process the refund to the original payment method. Shipping charges are non-refundable.

3. Refund for Defective Products:

● Defective products: In the rare event that you receive a defective product, please contact us immediately. We will provide instructions for returning the item, and upon verification, we will either replace the product or issue a refund.

4. Booking and Cancellation Policy:

● Appointment cancellations: We understand that circumstances may require appointment rescheduling or cancellation. Please provide at least 24 hours' notice for any changes to scheduled appointments.

● Late cancellations/No-shows: A fee may be charged ($50.00) for appointments canceled with less than 24 hours' notice or for no-shows. This fee is non-refundable.

5. Membership and Package Policies:

● Membership cancellations: Memberships are non-refundable, and any remaining services or benefits will be forfeited upon cancellation.

● Package expiration: Packages of services must be used within the specified time frame. No refunds will be provided for unused services after the expiration date.

6. Contact Information:

● For all refund and return inquiries, please contact our customer service team at info@carenashville.com or (615) 591-1965.

7. Changes to the Policy:

● Care Nashville reserves the right to modify or amend this policy at any time. Any changes will be posted on our website, and it is the customer's responsibility to review this policy periodically.

Thank you for choosing Care Nashville. We value your trust and are dedicated to ensuring your satisfaction with our services and products. If you have any questions or concerns, please do not hesitate to contact us.